Experience starts with culture. 

You're looking to motivate your audience or team with an engaging speaker who can help build radical a culture focused on deliverying a remarkable customer experience. Your teams is looking for practical ideas that they can take back to work, put in place, and start seeing improvements in agility, employee engagement, customer experience, and collaboration. 

Let's be honest.

Too many speakers are offering the same old message in a new outfit. You don't need more theory or more motivation. You don't need a rah-rah guru to inject some temporary initiative about creating happiness at work. You don't want another "success merchant" to get your team chanting "we can do it" only to leave everyone wondering "what are we doing again?"

You need real-world tactics and systems. You need a speaker who knows how to deliver a message and has the credibility of having been on the front lines of building strong cultures and elevated guest experiences. You need to change the way people approach working together so they can can change the way your customers experience your brand.

You are just one performance away from creating a radical culture. 

This isn't about me.

This is about you, your team, your customers, your results, and your culture. 

Every audience can count on an engaging experience full of storytelling, interaction, and my experience as a hospitality and tech industry executive blended with research and case studies from the front lines of today's business world. I'm committed to delivering specific, actionable ideas to impact today’s progressive leadership conference, corporate event or team gathering.

Radical Culture

Organizations in every industry are being forced to adjust, to improvise, to do more with less. This keynote prepares teams to thrive in our hyper-connected, super-social, uber-competitive business landscape. Mike challenges old-school leadership practices and explores engaging techniques that help leaders and managers evolve and thrive in today's business world. 

Takeaways

- Learn how to attract and keep great employees by creating compelling relationships

- Reduce turnover of high performing employees

- Discover how to grow the next generation of millennial leaders

Book Mike To Speak

 

On-Stage Leadership:

 

Leading In the Social Age

Managers. Leaders. Executives. Whatever you call it -- it's a tough job. From front-line managers to C-suite executives, leaders at every level are being forces to adjust, to improvise, to do more with less -- all while maintaining presence, creating positivity, and delivering results. This keynote prepares leaders to thrive in our hyper-connected, super-social, uber-competitive business landscape. Mike challenges old-school leadership practices and explores engaging techniques that help leaders and managers evolve and thrive in today's business world. 

Takeaways

- Learn how to attract and keep great employees by creating compelling relationships

- Reduce turnover of high performing employees

- Discover how to grow the next generation of millennial leaders

Book Mike To Speak

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StoryX: How to Create Experiences that Boost Your Brand Story

We all know that "X" marks the spot -- the spot where customers become loyal fans, where word-of-mouth advertising borders on fanatical raving, and where brands become legends because of their customer experience. 

But how do you get it? In this engaging and interactive talk, Mike will show you to create a roadmap to developing an elevated customer experience based on the leveraging the power of storytelling, culture, and best-in-class service methodologies. His experience designing customer experiences serves as a backdrop to this highly relevant and extremely actionable talk. 

Learn More

Video Clips

 

Testimonials & Reviews

Mike is smart, energetic and entertaining.

He knows how to engage a large group of strangers and turn them into a tribe in a short space of time.


Peter Harrison - CEO, Snag


"Mike got the team re-energized and focused. He is very enthusiastic and engaging. He speaks in a way that everyone can understand. You walk away with really tangible things to focus on and think about in order to grow"


Liz Brumm - Chief of Staff, Cooper's Hawk Winery


"Get this guy at your event as soon as you can. He pulls people in with his easy style, wit, and grace. From your front line to your leadership team, Mike can help you transform your culture, create “moments” for your customers, and energize your team. He is one of the most engaging speakers I’ve seen."


Lisa Cummings - President, Lead Through Strengths

 

Past Clients

Book Mike To Speak

Your audience deserves better than some theory-based, PowerPoint-heavy old-school management hack talking about the good ole' days and waxing poetically about how 'times-are-a-changing.'

Do them a favor and book someone who can help energize them while also giving practical and pragmatic tools to create a radical culture, boost employee engagement, improve leadership development, and enhance customer experiences. 

You are just one performance away.