Marcus Hotels + Mike Ganino = 

A Performance-Enhancing, Passion-Boosting

GM Conference this October

He brought incredible energy to the stage, the presentations, and most importantly the audience which is something we could not have done as well ourselves.
— Joceyln Mangan, Chief Operating Officer, Snagajob
 
Mike knows how to put on a show. He knows how to educate in a way that leaves people feeling excited and ready to take on the world.
— Analisa Terenzio, Director of Marketing, Roti Mediterranean Market
Mike is a phenomenal speaker and teacher. He captivates his audience and makes them excited about their jobs!
— Corie King, Field Marketing Manager, Noodle’s & Company
 
Mike got the team re-energized and focused. He is very enthusiastic and engaging. He speaks in a way that everyone can understand. You walk away with really tangible things to focus on and think about in order to grow.
— Liz Brumm, Chief of Staff, Cooper’s Hawk Restaurant and Winery

The Experience Effect:

Create a World-Class Associate & Guest Experience

As a successful hospitality executive and global speaker + consultant, Mike Ganino has worked with hundreds of teams and leaders trying to navigate the murky waters of the modern workplace. From generational divides to guest behavior shifts, it seems that as soon as you figure something out it is changing again. So how so some of these leaders and organizations tap into the passion, energy, and commitment of their employees while others are consistently 10 steps behind?  The answer: the best leaders have a system to turn their team’s passion into practical outputs – something Mike discovered by building the teams, leaders, and companies that have collectively raised over $300 million in funding.  As a professional improvisation actor (think Whose Line Is It Anyway? or Saturday Night Live), Mike blends the improvisational qualities of a theater ensemble with disruptive business savvy to deliver a completely fresh approach to on unleashing creativity in the organization -- think better service, think new products, think more sales.  With the Experience Effect, Mike will guide your leadership team through a system designed to help improve every aspect of their leadership abilities while driving the employee and guest experience to world class levels. His engaging facilitation skills and program design deliver real-world tools that can be used immediately to increase creative output and deliver bottom-line results.  You’ll learn:

  • Why and how the workplace is changing
  • How associate experience is not the same as associate engagement
  • How associate experience drives guest experience
  • How to design the experience from the ground up 
  • Why and how to manage yourself first
  • Connect with your associates and team in a way that drives bottom-line results
  • Apply best practices from the world’s most innovative companies
  • Avoid the five biggest associate experience killers
  • Build a culture that celebrates fresh thinking and embraces new ideas

Check out some testimonials about working with Mike!


I’ve never sat through a full training where I’ve said, ‘I want to do that again,’ but with Mike, I’ve sat through his multiple times and it keeps getting better.
I wish other organizations, companies, groups, etc. could get to experience what Mike has to offer just for a day. I promise, you will walk away better from your experience with him.
— Mickey Sparrow -- Director of Sales, ChowNow

About Mike

Mike Ganino delivers inspiring and actionable event facilitation to drive meaningful outcomes worldwide. He's got that perfect balance between energizing and practical; entertaining and result-focused; fun and impactful. As a speaker + facilitator, Bestselling Author, successful hospitality executive, tech industry advisor, and well-respected improv actor, Mike blends deep, real-world experience with a magnetic stage presence to help people, teams, and organizations thrive in the new economy. Every talk is customized to deliver the biggest possible impact, combining engaging stories, gorgeous visuals, and practical techniques that push audiences to jumpstart their creative energy and solve challenges in fresh, innovative ways.

Click here to learn more about Mike.


Where Mike's Been

Working with Mike

  • Organized, on-time, considerate and easy to work with

  • Approachable and low-maintenance

  • Mike's presentations are visceral, visual, and very engaging. No boring Powerpoint or trust falls here. 

  • Each presentation is customized for your audience including Marcus Hotel & Resorts examples, goals, and specific programming details

Looking forward to helping make this year's Marcus Hotel & Resorts GM Conference an impactful and performance enhancing event.