I wrote a book with some friends : 100 Business Lesson to Live By

If you’re like me, you probably have 100+ Business Books on your shelf collecting dust. Some of them you’ve read, some of them you had hopes of reading, but life just got in the way… 

Each of those books probably followed a theme and had one important underlying message to share with you. Hundreds of pages, thousands of words, but only one golden nugget of underlying wisdom. 

Defining the Manager's Role in Great Service

Defining the Manager's Role in Great Service

When it comes to great service in your restaurant, hotel, or retail store, you already know its the foundation for being able to survive in this industry. Great food has got to be paired with great service in order to create a following and build a brand. With your “service standards” and greeting specs thought out, what’s next? How do you as a leader foster great service? What’s your ongoing role to ensure you stay top of mind for your guests because of the great experience with your team?