I wrote a book with some friends : 100 Business Lesson to Live By

If you’re like me, you probably have 100+ Business Books on your shelf collecting dust. Some of them you’ve read, some of them you had hopes of reading, but life just got in the way… 

Each of those books probably followed a theme and had one important underlying message to share with you. Hundreds of pages, thousands of words, but only one golden nugget of underlying wisdom. 

Defining the Manager's Role in Great Service

Defining the Manager's Role in Great Service

When it comes to great service in your restaurant, hotel, or retail store, you already know its the foundation for being able to survive in this industry. Great food has got to be paired with great service in order to create a following and build a brand. With your “service standards” and greeting specs thought out, what’s next? How do you as a leader foster great service? What’s your ongoing role to ensure you stay top of mind for your guests because of the great experience with your team?

Better New Hire Onboarding with Pokemon Go

Better New Hire Onboarding with Pokemon Go

“What do you mean there is a bird in the kitchen?” This is the question I asked with a perplexed look to a colleague when she tried to explain what she was doing with her phone in the kitchen of our second floor space. There are no open windows, no direct doors to the outside, and certainly no birdcages. This was two weeks ago -- since then it has become common scene to see someone wandering around with intention attempting to capture a Pokemon. Everyone is talking about Pokemon Go -- from growing your restaurant business to luring criminals to police to staying fit.